FAQs

  • Do your motorhomes come equipped with kitchen supplies?

    Yes they are fully stocked with pots, pans, dishes, coffee pot, kettle and all utensils.

    An outdoor table & large RV mat are also included.

  • Do you supply the bedding and towels?

    We have luxury hotel grade bedding with down duvets and towels available for a fee? $90.00 per couple per rental. Includes a flat & fitted sheet, 2 pillows/cases down duvet/cover, 2 bath towels, 2 hand & wash towels. Kids Bedding/Towel Packages: $25.00 If required please request a Luxury or Kids Package at time of Booking.

  • What is included in the Rental?

    A full tank of Gas & Propane are supplied at time of pick up. 125km per day are automatically included. Kilometer packages are available for purchase or over daily allowable km at .38 per km. One hour of generator use is included per day. Over daily allowable limit is $5.00 per hour. All kitchen ware is included.

  • Is smoking allowed inside the motorhomes?

    No smoking or vaping of any kind is allowed inside the units. Cooking of fish or bacon inside the motorhomes is also prohibited. If any smoke or fish/bacon smells are detected there is a $400.00 defuming fee.

  • Is there minimal rental days?

    Yes there is a 3 night minimal rental. Over long weekends in the summer there is a 4 night minimum.

  • What time is pick up & return?

    Pick Up: 2pm to 4pm

    Return: 9am to 11am

    LATE RETURN: CHARGE OF $75.00 PER HOUR UP TO 2 HRS OR PORTION OF. AFTER 2 HOURS $150.00 PER HOUR TO A MAXIMUM OF $900.00 IN A 24-hour period.

    Please don't be late! Someone else's vacation is relying on the unit being returned on time. Sorry there is no refund for early returns or unused kilometers.

  • Do you supply or rent child seats?

    Sorry no we do not supply or rent child seats.

  • Can I go off road or onto logging roads?

    No the units must remain on paved roads at all times. The only exception is when entering a paid campsite. The motorhomes are sensitive and if evidence of off roading is found the damage deposit will not be returned.

  • How do I book and pay for the rental?

    We will accept major credits, cash or etransfer. To book your RV a damage deposit of $950.00 must be placed on a major credit card to hold your reservation. Full payment of the rental is due a minimum of 30 days prior to day of rental. We do not accept pre-paid credit cards. A photo of the primary drivers Drivers Licence is required at time of booking. Primary driver must be 25 years or older with a valid drivers licence. If valid Drivers Licence is in language other than English an International drivers licence is strongly recommended. Must present D/L at time of pick up. No rentals permitted to any person with a "L" or "N" licence. ONLY ONE FAMILY ALLOWED PER UNIT.

  • What if I need to cancel my Booking?

    30 days or more: Full Refund

    29 to 15 days prior to rental: One day rental

    13 to 8 days prior to rental: Two day rental

    7 days or less prior to rental: Full Cost of Rental.

    All cancellations must be communicated to U Dream by phone call and an email.

  • Can I leave my vehicle at your lot?

    Yes you can leave your vehicle in our lot. Please note: Vehicles and its contents are left at the guests risk. We are not responsible for any theft or damage to your vehicles.

  • What needs to be done before I return the RV?

    The Gas & Propane tank must be returned full. The grey & black tank need to be emptied. Dishes need to be washed and put away. The unit needs to be reasonably clean. We do not expect you to wash the exterior.

  • Are the units pet friendly?

    Sorry pets are not allowed unless agreed by U Dream.

  • Do you have any extras available to rent?

    Yes we have the following for rent:

    Lawn Chairs $5.00 for 2 chairs/day

    Barbeques $5.00 per day

    Camp Stove $5.00 per day

    Bike Rack $5.00 per day

    Mountain bikes $10.00 per bike/ day ( Bike Rack is included at no extra charge).

    Bedding and Towels (Luxury Package) $90.00 per rental.

    Kids Bedding/Towel Package $25.00

  • Where can I take the RV?

    Our Motorhomes can be driven anywhere in the Okanagan Valley and Shuswap and within 250 km of Vernon, BC.  For further travel this requires authorization in writing by U Dream RV.

    Travel to Mexico, Alaska or Death Valley USA is prohibited. Motorhomes MUST remain in British Columbia and on paved roads at all times unless entering a paid campsite.  NO TOWING OF ANY KIND ALLOWED WITH MOTORHOMES. 

  • What happens if I have collision or there is a breakdown?

    Any accidents need to be reported immediately to the Police. If accident occurs with another motor vehicle obtain info from the other driver such as drivers licence & licence plate. Take photos of the scene and both vehicles. Document time and date, how the collision occurred. Report incident to U Dream via phone call. In the event there is a break down, call U Dream we will dispatch 24/7 roadside assistance anywhere in North America at no cost to you.

  • Can I use the awning on my holiday?

    Awnings are very fragile and can be easily damaged. Awnings must be retracted at night, during even slight wind and when away from the motorhome. The renter is responsible for any damages that may occur to the awning or motorhome body.

  • Restricted Areas of Travel
    • Motorhomes are not permitted to enter Mexico at any time.
    • During COVID restrictions the motorhomes are required to remain in the Okanagan & Shuswap areas. Further areas of travel will be based on provincial health orders & at U Dream's discretion.
    • Travel to Death Valley, the Northwest Territories and the Yukon is not permitted.